COMPLIANCE
PROTOCOLS

Last Updated: January 1, 2026

LumisphereSystems ("we," "our," or "us"), registered at Frederiksborgvej 12, 2400 København NV, Denmark, is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Danish data protection legislation.

1. Data Controller

The data controller responsible for processing your personal data is LumisphereSystems, located at Frederiksborgvej 12, 2400 København NV, Denmark. For any data protection inquiries, contact us at [email protected].

2. Categories of Personal Data Processed

We may collect and process the following categories of personal data:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, telephone number, and physical address.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Communication Data: Your preferences in receiving marketing from us and your communication preferences.

3. Legal Basis for Processing

We process your personal data only when we have a legal basis to do so. The applicable legal bases include:

• Consent (Article 6(1)(a) GDPR): Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract (Article 6(1)(b) GDPR): Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.
• Legal Obligation (Article 6(1)(c) GDPR): Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests (Article 6(1)(f) GDPR): Where processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests, rights, or freedoms.

4. Purpose of Processing

We use your personal data for the following purposes:

• To provide and manage our web development services.
• To communicate with you regarding service inquiries, project updates, and support requests.
• To process payments and maintain financial records.
• To comply with legal and regulatory obligations.
• To improve our website, services, and user experience.
• To detect, prevent, and address technical issues and security threats.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

6. Data Security

LumisphereSystems implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption (AES-256), access controls, regular security assessments, and secure data transmission protocols (TLS 1.3).

7. Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right of Access (Article 15): The right to obtain confirmation as to whether or not personal data concerning you is being processed.
• Right to Rectification (Article 16): The right to have inaccurate personal data corrected.
• Right to Erasure (Article 17): The right to have your personal data erased ("right to be forgotten").
• Right to Restriction (Article 18): The right to restrict processing of your personal data.
• Right to Data Portability (Article 20): The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object (Article 21): The right to object to processing of your personal data.
• Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Data Protection Authority

You have the right to lodge a complaint with a supervisory authority. In Denmark, the relevant authority is:

Datatilsynet
Borgergade 28, 5.
1300 København K
Denmark
Phone: +45 33 19 32 00
Email: [email protected]

Last Updated: January 1, 2026

This Cookies Policy explains how LumisphereSystems, located at Frederiksborgvej 12, 2400 København NV, Denmark, uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

2. Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your cookie consent preference) and provide enhanced, more personal features.
• Analytics Cookies: We do not use third-party analytics cookies that track your browsing activity across websites.

3. Cookie Consent

Upon your first visit to our website, you will be presented with a cookie consent banner. You may accept or decline non-essential cookies. Your consent preference is stored in your browser's local storage and will persist until you clear it or until the consent is withdrawn.

4. Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site.

5. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Last Updated: January 1, 2026

At LumisphereSystems, located at Frederiksborgvej 12, 2400 København NV, Denmark, we are committed to delivering high-quality web development services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Project Milestones

Our services are delivered in phases aligned with predefined project milestones. Each milestone triggers a corresponding payment. Refunds are evaluated based on the completion status of each milestone at the time of the refund request.

2. Eligibility for Refund

A refund may be issued in the following circumstances:

• The project has not been initiated, and no work has commenced.
• A milestone has been paid but the corresponding deliverable has not been provided within the agreed timeframe, and no extension has been mutually agreed upon.
• The delivered work materially deviates from the agreed specifications and cannot be remedied within a reasonable timeframe.

3. Non-Refundable Items

The following are non-refundable:

• Fees for work that has been completed and accepted by the client.
• Fees for third-party services, licenses, or subscriptions procured on behalf of the client.
• Consultation fees for time already rendered.

4. Refund Process

To request a refund, contact us at [email protected] with your project details and the reason for the refund request. We will review your request within 14 business days and communicate our decision. Approved refunds will be processed within 30 days using the original payment method.

5. Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to first attempt resolution through good-faith negotiation. If no resolution is reached, the dispute shall be submitted to the competent courts in Copenhagen, Denmark.

Last Updated: January 1, 2026

These Terms of Service ("Terms") govern your use of services provided by LumisphereSystems, registered at Frederiksborgvej 12, 2400 København NV, Denmark. By engaging our services, you agree to be bound by these Terms.

1. Scope of Services

LumisphereSystems provides web development, infrastructure, security, and consultation services as described in our service offerings. The specific scope, deliverables, timeline, and pricing for each project are defined in a separate Statement of Work ("SOW") or project agreement.

2. Project Execution

Upon agreement of the SOW, LumisphereSystems will execute the project in accordance with the specifications, milestones, and timelines defined therein. Any changes to the scope, timeline, or deliverables must be agreed upon in writing by both parties via a formal change order.

3. Payment Terms

Payments are due according to the milestone schedule defined in the SOW. Invoices are payable within 14 days of issuance unless otherwise specified. Late payments may incur a penalty of 1.5% per month on the outstanding balance. Work may be suspended if payments are overdue by more than 30 days.

4. Intellectual Property

Upon full payment of all invoices, LumisphereSystems grants the client full ownership of all custom-developed code, designs, and deliverables specifically created for the project. LumisphereSystems retains ownership of any pre-existing tools, libraries, frameworks, or general-purpose code used in the project, and grants the client a perpetual, irrevocable, non-exclusive license to use such components.

5. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the project. This obligation survives the termination of the engagement for a period of three (3) years.

6. Limitation of Liability

To the maximum extent permitted by applicable law, LumisphereSystems' total aggregate liability arising out of or related to the services shall not exceed the total fees paid by the client under the applicable SOW during the twelve (12) months preceding the claim. In no event shall LumisphereSystems be liable for any indirect, incidental, special, consequential, or punitive damages.

7. Warranty

LumisphereSystems warrants that all services will be performed in a professional and workmanlike manner, consistent with generally accepted industry standards. A 30-day warranty period applies to each delivered milestone, during which LumisphereSystems will remedy any defects in the deliverables at no additional cost.

8. Termination

Either party may terminate a project with 30 days' written notice. In the event of termination, the client shall pay for all work completed and expenses incurred up to the date of termination. Non-refundable third-party costs incurred on behalf of the client are also payable.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Denmark. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

10. Data Protection

Both parties agree to comply with all applicable data protection laws, including the GDPR. A separate Data Processing Agreement ("DPA") may be executed where required by law.